Terms and Conditions
Welcome to ACT Counselling and Training!
These terms and conditions ("Terms") outline the rules and regulations for the use of ACT Counselling and Training's Website and services, located at https://www.lavenu.ca.
By accessing this website, we assume you accept these terms and conditions. If you do not agree with any part of these Terms, you must not use our services.
Services Offered
Individual counselling and therapy services
Group therapy sessions
Training programs and workshops
Online courses and educational materials
Consultation services
Professional Standards and Qualifications
Our counsellors and trainers are qualified professionals who adhere to established ethical codes and professional standards. All practitioners maintain appropriate professional insurance and ongoing professional development as required by their respective regulatory bodies.
Client Responsibilities
Eligibility
You must be at least 18 years old to book services independently
Minors require parental/guardian consent
You must provide accurate personal and contact information
Attendance and Cancellation
Sessions must be cancelled at least 24 hours in advance
Late cancellations or no-shows may incur charges
Regular attendance is important for therapeutic progress
Participation
Engage honestly and openly in the therapeutic process
Complete any assigned tasks or homework
Inform your counsellor of any medication changes or significant life events
Confidentiality and Privacy
Confidentiality Commitment
We maintain strict confidentiality of all client information in accordance with professional ethical guidelines and applicable privacy laws.
Limits to Confidentiality
Confidentiality may be breached only in the following circumstances:
Risk of serious harm to yourself or others
Child protection concerns
Court orders or legal requirements
With your written consent
Data Protection
We comply with applicable data protection laws. Your personal information is stored securely and used only for service delivery and administrative purposes.
Payment Terms
Fees
All fees are clearly stated and payable as agreed
Payment is due at the time of service unless alternative arrangements are made
We accept CC & Interac Transfer
Refunds
Training course refunds are subject to our refund policy
Counselling sessions are generally non-refundable once provided
Exceptional circumstances will be considered on a case-by-case basis
Medical and Mental Health Disclaimers
Not Medical Advice
Our services do not replace medical treatment. We recommend consulting with healthcare professionals for medical concerns.
Emergency Situations
If you are experiencing a mental health emergency, contact emergency services immediately. Our services are not designed for crisis intervention.
Therapeutic Outcomes
We cannot guarantee specific outcomes from counselling or training services. Progress depends on various factors, including your commitment to the process.
Online Services and Technology
Technical Requirements
You are responsible for ensuring adequate internet connection and appropriate technology for online sessions.
Technical Issues
We are not liable for service interruptions due to technical problems beyond our control.
Recording Policy
Sessions may not be recorded without explicit written consent from all parties.
Intellectual Property
Course Materials
All training materials, worksheets, and content remain our intellectual property. Materials may not be reproduced or distributed without permission.
Website Content
All website content is protected by copyright and may not be used without permission.
Limitation of Liability
To the maximum extent permitted by law, we limit our liability for any damages arising from the use of our services. We are not liable for indirect, consequential, or punitive damages.
Complaints and Feedback
Internal Complaints
We welcome feedback and take all complaints seriously. Please contact us directly to discuss any concerns.
Professional Bodies
You may also contact relevant professional regulatory bodies if you have concerns about professional conduct.
Termination of Services
Client Termination
You may terminate services at any time with appropriate notice.
Service Provider Termination
We may terminate services if:
Terms and conditions are breached
Payment obligations are not met
The therapeutic relationship is no longer beneficial
Safety concerns arise
Website Use
Acceptable Use
You agree to use our website responsibly and not for any unlawful purposes.
User Accounts
You are responsible for maintaining the security of any user accounts and passwords.
Cookies:
The website uses cookies to help personalize your online experience. By accessing ACT Counselling and Training, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, ACT Counselling and Training and/or its licensors own the intellectual property rights for all material on ACT Counselling and Training. All intellectual property rights are reserved. You may access this from ACT Counselling and Training for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from ACT Counselling and Training
Sell, rent, or sub-license material from ACT Counselling and Training
Reproduce, duplicate or copy material from ACT Counselling and Training
Redistribute content from ACT Counselling and Training
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. ACT Counselling and Training does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of ACT Counselling and Training, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, ACT Counselling and Training shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
ACT Counselling and Training reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant ACT Counselling and Training a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of ACT Counselling and Training; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to ACT Counselling and Training. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of ACT Counselling and Training's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
Changes to Terms
We reserve the right to update these Terms and Conditions. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of revised Terms.
Governing Law
These Terms are governed by the laws of the province of British Columbia. Any disputes will be resolved through appropriate legal channels in the province of British Columbia.
Contact Information
For questions about these Terms and Conditions, please contact us:
ACT Counselling and Training
Address: 413-8955 Edward St, Chilliwack, BC V2P 4E2
Phone: 604 997 8628
Email: info@lavenu.ca
Website: www.lavenu.ca
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and ACT Counselling and Training regarding the use of our services and supersede all prior agreements.
Terms and Conditions
Welcome to ACT Counselling and Training!
These terms and conditions ("Terms") outline the rules and regulations for the use of ACT Counselling and Training's Website and services, located at https://www.lavenu.ca.
By accessing this website, we assume you accept these terms and conditions. If you do not agree with any part of these Terms, you must not use our services.
Services Offered
Individual counselling and therapy services
Group therapy sessions
Training programs and workshops
Online courses and educational materials
Consultation services
Professional Standards and Qualifications
Our counsellors and trainers are qualified professionals who adhere to established ethical codes and professional standards. All practitioners maintain appropriate professional insurance and ongoing professional development as required by their respective regulatory bodies.
Client Responsibilities
Eligibility
You must be at least 18 years old to book services independently
Minors require parental/guardian consent
You must provide accurate personal and contact information
Attendance and Cancellation
Sessions must be cancelled at least 24 hours in advance
Late cancellations or no-shows may incur charges
Regular attendance is important for therapeutic progress
Participation
Engage honestly and openly in the therapeutic process
Complete any assigned tasks or homework
Inform your counsellor of any medication changes or significant life events
Confidentiality and Privacy
Confidentiality Commitment
We maintain strict confidentiality of all client information in accordance with professional ethical guidelines and applicable privacy laws.
Limits to Confidentiality
Confidentiality may be breached only in the following circumstances:
Risk of serious harm to yourself or others
Child protection concerns
Court orders or legal requirements
With your written consent
Data Protection
We comply with applicable data protection laws. Your personal information is stored securely and used only for service delivery and administrative purposes.
Payment Terms
Fees
All fees are clearly stated and payable as agreed
Payment is due at the time of service unless alternative arrangements are made
We accept CC & Interac Transfer
Refunds
Training course refunds are subject to our refund policy
Counselling sessions are generally non-refundable once provided
Exceptional circumstances will be considered on a case-by-case basis
Medical and Mental Health Disclaimers
Not Medical Advice
Our services do not replace medical treatment. We recommend consulting with healthcare professionals for medical concerns.
Emergency Situations
If you are experiencing a mental health emergency, contact emergency services immediately. Our services are not designed for crisis intervention.
Therapeutic Outcomes
We cannot guarantee specific outcomes from counselling or training services. Progress depends on various factors, including your commitment to the process.
Online Services and Technology
Technical Requirements
You are responsible for ensuring adequate internet connection and appropriate technology for online sessions.
Technical Issues
We are not liable for service interruptions due to technical problems beyond our control.
Recording Policy
Sessions may not be recorded without explicit written consent from all parties.
Intellectual Property
Course Materials
All training materials, worksheets, and content remain our intellectual property. Materials may not be reproduced or distributed without permission.
Website Content
All website content is protected by copyright and may not be used without permission.
Limitation of Liability
To the maximum extent permitted by law, we limit our liability for any damages arising from the use of our services. We are not liable for indirect, consequential, or punitive damages.
Complaints and Feedback
Internal Complaints
We welcome feedback and take all complaints seriously. Please contact us directly to discuss any concerns.
Professional Bodies
You may also contact relevant professional regulatory bodies if you have concerns about professional conduct.
Termination of Services
Client Termination
You may terminate services at any time with appropriate notice.
Service Provider Termination
We may terminate services if:
Terms and conditions are breached
Payment obligations are not met
Therapeutic relationship is no longer beneficial
Safety concerns arise
Website Use
Acceptable Use
You agree to use our website responsibly and not for any unlawful purposes.
User Accounts
You are responsible for maintaining the security of any user accounts and passwords.
Cookies:
The website uses cookies to help personalize your online experience. By accessing ACT Counselling and Training, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, ACT Counselling and Training and/or its licensors own the intellectual property rights for all material on ACT Counselling and Training. All intellectual property rights are reserved. You may access this from ACT Counselling and Training for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from ACT Counselling and Training
Sell, rent, or sub-license material from ACT Counselling and Training
Reproduce, duplicate or copy material from ACT Counselling and Training
Redistribute content from ACT Counselling and Training
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. ACT Counselling and Training does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of ACT Counselling and Training, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, ACT Counselling and Training shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
ACT Counselling and Training reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant ACT Counselling and Training a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of ACT Counselling and Training; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to ACT Counselling and Training. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of ACT Counselling and Training's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
Changes to Terms
We reserve the right to update these Terms and Conditions. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of revised Terms.
Governing Law
These Terms are governed by the laws of the province of British Columbia. Any disputes will be resolved through appropriate legal channels in the province of British Columbia.
Contact Information
For questions about these Terms and Conditions, please contact us:
ACT Counselling and Training
Address: 413-8955 Edward St, Chilliwack, BC V2P 4E2
Phone: 604 997 8628
Email: info@lavenu.ca
Website: www.lavenu.ca
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and ACT Counselling and Training regarding the use of our services and supersede all prior agreements.
